Vanessa Mona

Director of Care Experience for Henry Ford Health System

Vanessa has been with the Henry Ford Health System (HFHS) for over 20 years. She started in Quality Management, where she has applied her passion and knowledge to help improve the overall patient experience. She is the System Administrator for RL6: Feedback and Press Ganey, Cipher Health and SONIFI. Vanessa was integral in the development and deployment of HFHS Culture of Caring, System Patient Education and Entertainment system, Rounding and the HFHS HRO Journey deployment.