HCAHPS Study Confirms Sustained Positive Impact

Patient Engagement Benefits Increase Over Time

9-hospital study

A HCAHPS impact study shows positive, sustained benefits of implementing an engagement and education technology solution. While a previous study showed a significant impact one-year post implementation, the updated findings show HCAHPS score improvements continue to trend upward even 5 years after implementing.

• Nurse Communication

Increased up to 12.2%  •  4.5% Average Increase

• Medication Education

Increased up to 16.9% •  8.3% Average Increase 

• Hospital Recommended

Increased up to 15.9% •  4.5% Average Increase